Product & Accessory Support Policy

Talllor provides one-year product replacement support and two-year accessory replacement support for eligible issues with products purchased through this website. These periods begin on the purchase date shown on the order record and apply to the original purchaser.

What is covered

Eligible manufacturing defects in the product may qualify for product replacement support within one year of purchase. Eligible manufacturing defects in included accessories may qualify for accessory replacement support within two years of purchase. Claims are reviewed against the product's intended use and the information provided.

What is not covered

Support does not cover damage caused by improper installation, misuse, abuse, impact, unauthorized modification, improper care or cleaning, normal wear, or damage that occurs during transportation after delivery.

How to request support

Contact Talllor Support with your order number, product model or SKU, a description of the issue, and clear photos or video. Additional information may be requested to evaluate the claim.

Resolution

After reviewing an eligible claim, Talllor will determine an appropriate resolution, including replacement of the affected product or accessory where applicable. Availability and circumstances may affect the exact replacement provided.

This policy does not replace rights that cannot be excluded under applicable consumer law.