30-Day Returns & Exchanges

We accept eligible return and exchange requests made within 30 calendar days of delivery.

Contact us before returning an item

Please contact Talllor Support before arranging or paying for return shipping. Do not send a product back until we have discussed the request, confirmed the next steps, and provided the correct return address and instructions.

When contacting us, include your order number, the item you wish to return or exchange, and the reason for the request. If the item is damaged, defective, or incorrect, please also include clear photos or video so we can review the issue with you first.

To help us process your request, keep the product unused and uninstalled, in its original condition, and include the original accessories, manuals, and packaging where reasonably possible.

Return shipping costs

Talllor covers the standard outbound shipping cost for eligible orders. After the return has been discussed and approved, return shipping costs are the customer’s responsibility and are not covered by Talllor unless otherwise agreed in writing.

We recommend using a trackable shipping service and keeping the shipping receipt until the return is completed. Talllor cannot confirm receipt of a return that is not delivered to the designated return address.

Refunds and exchanges

After the returned item is received, we will inspect it and notify you of the result. Approved refunds will be issued to the original payment method. The time it takes for the refund to appear depends on the payment provider.

Exchanges are subject to product availability. Any price difference will be confirmed before an exchange is completed.

Damaged, defective, or incorrect items

If an item arrives damaged, appears defective, or is not the item ordered, contact Talllor Support promptly with your order number and clear photos or video. We will review the issue with you before any return shipment is arranged and provide the appropriate next steps.